If you haven’t heard of Securus Technologies, that’s OK. They are still out there providing reliable communication and technology solutions for law enforcement and corrections facilities and now they have announced that they are teaming up with the Louisiana Department of Corrections to institute an anti-drone program to stop criminals from using drones to get materials into the prisons. Plus, Securus is doing other things to impress the rest of the industry thanks to their leading methods of providing outstanding customer service. Matching this kind of groundbreaking technology with outstanding customer service certainly shows a company on the rise and looking for new ways to innovate when it comes to technology and with the people behind the technology who make the engine run.
If that isn’t enough to impress you, how about the fact that Securus Technologies just won 3 Stevie Awards for their customer service record. The Stevie Awards for Sales & Customer Service is the top-notch award for customer service and the team at Secure came away from the latest awards ceremony with a gold, silver and bronze for their efforts. It’s even more impressive when you consider that there were more than 2,500 nominations for this award from companies of all sizes and across industries.
Using a scoring system that takes into account a variety of customer service metrics across 89 different categories, Securus managed to get the scores that earned them the awards. They won a gold for dealing with customer complaints, a silver for one of their reps who was Customer Service Professional of the Year and a bronze for their front-line customer service team.
It seems Securus is trying to match outstanding technology solutions with equally outstanding customer service standards. The Drone Detection program is something to see and uses a digital antenna to detect drones in and around the prison. If you didn’t know that prisons had to deal with and worry about drones, then you wouldn’t believe what prison official say they have found evidence of. Drugs? Yes. Cellphones? You bet. How about weapons lifted right over the walls and dropped into the prison yards? Yes, that, too.