If you haven’t heard of Securus Technologies, that’s OK. They are still out there providing reliable communication and technology solutions for law enforcement and corrections facilities and now they have announced that they are teaming up with the Louisiana Department of Corrections to institute an anti-drone program to stop criminals from using drones to get materials into the prisons. Plus, Securus is doing other things to impress the rest of the industry thanks to their leading methods of providing outstanding customer service. Matching this kind of groundbreaking technology with outstanding customer service certainly shows a company on the rise and looking for new ways to innovate when it comes to technology and with the people behind the technology who make the engine run.
If that isn’t enough to impress you, how about the fact that Securus Technologies just won 3 Stevie Awards for their customer service record. The Stevie Awards for Sales & Customer Service is the top-notch award for customer service and the team at Secure came away from the latest awards ceremony with a gold, silver and bronze for their efforts. It’s even more impressive when you consider that there were more than 2,500 nominations for this award from companies of all sizes and across industries.
Using a scoring system that takes into account a variety of customer service metrics across 89 different categories, Securus managed to get the scores that earned them the awards. They won a gold for dealing with customer complaints, a silver for one of their reps who was Customer Service Professional of the Year and a bronze for their front-line customer service team.
It seems Securus is trying to match outstanding technology solutions with equally outstanding customer service standards. The Drone Detection program is something to see and uses a digital antenna to detect drones in and around the prison. If you didn’t know that prisons had to deal with and worry about drones, then you wouldn’t believe what prison official say they have found evidence of. Drugs? Yes. Cellphones? You bet. How about weapons lifted right over the walls and dropped into the prison yards? Yes, that, too.
The prisons in the United States are tired of the menace created due to the contraband phones lately. Even when the law enforcement agencies have been trying their best to eliminate the use of contraband phones in prison, the problem doesn’t seem to be going away at all. There are many prisons where the smuggling of contraband phones have been reported, and it has been the reason behind the many crimes that have been committed, inside and outside of the prison. Most of all, the use of contraband phones can put the lives of people in danger, and it is something that cannot be taken lightly.
One of the companies that have been taking the use of contraband phones seriously, and has been working on developing a technology to eliminate the contraband phones’ use inside the prison is Securus Technologies. The company was established in 1986 and since then has contributed immensely to the corrections space by not only providing inmate communication services, but also by offering its vast array of other services, including governmental information management system, parolee tracking system, and more.
The company has been trying to develop technology that would stop the use of contraband phones in the prison for a long time and recently rolled out the Wireless Containment Solutions finally. It is this technology that the company installed in the eight facilities it serves, where it managed to stop nearly 1.7 million illegal communications successfully. As per the record, the contraband interdiction technology by Securus Technologies is the only such technology that is approved and accepted for use in the correctional facilities.
The country was in shock recently when a video made by an inmate from inside the prison facility went viral. One of the inmates made a video from a contraband phone brandishing a knife and posted it on a social media network. It revealed the vulnerabilities in the prison facility’s security, and also showcased the level to which the contraband phones’ problem has risen in the past few years. The FCC recently announced that it would expedite the process of allowing the Wireless Contraband Solutions to be installed in the prison facilities and ease the load of paperwork and licensing it needs to ensure the installation is done at the earliest without delay.
Robert Johnson, who is a former corrections officer, was shot six times in chest and stomach by a criminal at his house because he confiscated a contraband package worth over $50,000. The order for his murder was given through a contraband phone. He is currently with the Securus Technologies as a consultant and wants to make the WCS technology full-proof so that the use of contraband phones can be eliminated entirely from the prisons.
Securus Technologies as a company that has managed to grow in a major way in the new age of video technology. This company has provided a way for people that are at home to make visits through their laptops and smartphones to friends and family on the inside. People that are incarcerated have access to a new level of technology where they can acquire a tablet for the time period in which they are doing a visit video visitation with their friends. This is certainly a step in the right direction for the prison system because it makes the prison visit easier on the administration and the people on the outside.
It has been very impressive to see how the Securus technology has played a major role in video visitation, but this is only one of the things that this company has managed to make easier for the Department of Corrections.
This is also a software company that has been able to secure a great amount of patents for monitoring solutions inside the prison system. This is something that can increase the safety inside the prison and also reduce the number of cases where fraternization occurs.
There are a ton of people that are inside of the prison system that are still fraternizing with new inmates and even carrying on drug deals by communicating with people on the outside. This will often make it difficult to resolve crimes, and it increases the crime activities inside of the prison.
What Securus Technology has done his give investigators a chance to cut down on this type of activity. At times this fraternization for monitoring solutions software also gives investigators a chance to solve crimes.
More than 100,000 inmates are utilizing technology that has been provided by Securus Technologies. There are also a wide range of investigators that have become part of the family of Securus technology users.
Security is a company that has grown tremendously because it caters to three different groups. The inmates benefit from this and their family members are able to utilize Securus technology as well. The administrative staff and prisons are also benefactors of the technology that Securus has presented.
All of these elements combined definitely makes Securus one of the companies that people should watch. As far as I’m concerned this may be one of the most powerful forces in the prison system in recent years. It has become a very vital part of the change in the technology structure in the prisons, and I believe that many people will appreciate what this company brings to the table. It changes the structure of the way that people communicate inside. It also helps investigators solve crimes much sooner.